Doctors

DHN stands for Digital Health Network. We aim to provide you and your patients with a modern, digital approach to healthcare management.

DHN offers intuitive digital services to healthcare professionals, service providers and citizens. These have been authorised by Agence eSanté.

CNS will reimburse doctors for the cost of sending digital documents detailed in DHN invoices.

DHN does not charge anything for the installation of the eConnector. DHN will charge a small fee for optional services such as appointments and payments.

For more information on our fees, please send us a message.

The DHN eConnector – used in conjunction with the patient’s Gesondheetsapp – will reduce the time you spend on paperwork and administration.

  • Send and receive digital documents, saving on printing and handling costs.
  • Digital invoicing and payment reduce hassle and cost. 
    • Remove the risk of fraud and expense of dealing with cash on-premises.
    • Provide automated reconciliation with your admin and accounting software.
    • Save on the cost of processing credit card payment.
  • New channel for hassle-free appointment booking.

These benefits will be rolled out in a series of feature updates in the coming months
The eConnector is seamlessly integrated into your current administration software (‘logiciel de medicine en ville’) causing no disruption to your everyday processes. Click here for more information.

The patient’s profile in your administration software will advise whether the patient has opted in to digital healthcare administration.

If he or she has, you will be able to print invoices with a unique QR code and send a digital copy to the patient’s secure vault at Agence eSanté.

When the patient sends the printed invoice with a proof of payment to his or her public insurer they’ll be reimbursed within 5 days.

The following healthcare software providers (‘editeurs’) are fully integrated with DHN and approved by Agence eSanté:

DHN has no contractual relationship with CNS.

The DHN solution is available for all Luxembourg registered residents. Their Social Security Number (SSN) allows to enrol the DHN app and take advantage of the services.

We enable digital transfer of documents to and from all public insurers in Luxembourg: CNS,CMFEP,CMFEC,EMCFL, and RCAM for EU employees.

DHN offers its support services under an authorisation delivered by Agence eSanté.

DHN complies with the security and technical requirements of Agence eSanté, which monitors the DHN service on an ongoing basis.

No, there is a single charge per doctor. You can use it on as many computers as you like (as long as they too use your healthcare administration software), and it can be used by support staff at no extra cost.

In your editeur’s software you can see the status of your patients:

  •   The GesoundheetsApp is activated (from June) and the patient has opted in to digital healthcare administration.
  •   Patient has opted in to digital healthcare administration.
  •   The citizen has opted out of digital healthcare administration.

Yes. You can use the eConnector on any PC that’s running your administration software. What’s more, the registration process is much simpler for subsequent PCs.

All information relating to the citizen is stored by Agence eSanté and is subject to their security protocols.

The doctor’s personal information is stored securely by DHN. Click here to view our privacy policy.