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I am stuck in the enrolment process. What should I do?

by dhn-admin | Sep 8, 2021

An eSanté agent is available to help you and assist you in continuing your enrolment. We invite you to contact the Agence eSanté helpdesk by email: helpdesk@esante.lu or by phone: (+352) 2712 5018 33.

How can I delete all my data relating to healthcare administration?

by dhn-admin | Aug 4, 2021

If you wish to delete your data, you should contact the Agence eSanté helpdesk by email or by telephone on (+352) 2712 5018 33. 

When will I be able to share prescriptions and other documents with a pharmacist and/or a laboratory?

by dhn-admin | Aug 4, 2021

We are working on this with doctors, the Agence eSanté, pharmacists, laboratories and other health care providers. We hope that this important functionality will be operational soon. 

Why can’t I receive and send Certificates of Incapacity of Work to my employer yet?

by dhn-admin | Aug 4, 2021

We are working on integrating our systems with other third parties, including employers and the CNS.   We hope that by the end of the year doctors will be able to issue digital Certificates of Incapacity of Work and that the GesondheetsApp will allow you to share this...

Can I make an appointment for my child and/or a relative?

by dhn-admin | Aug 4, 2021

Yes, as soon as your account is linked to that of your child or relative, you will be able to book and edit the appointment on their behalf from your own phone. 
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